This article appeared in a book entittled Effective Human Resources Management in Small and Medium
Enterprises:Global Perspectives edited by Prof Carolina Machado and Pedro Melo, Published by IGI Global, Pennsylvania.

How SMEs in Car Maintenance Services Industry Recruit Employees from the Dense Forest of Hopeless Unemployed Youths: Case Study of Two Selected Cities in Tanzania

 Felix Adamu Nandonde

Aalborg University, Denmark
and

Pamela John Liana

Open University of Tanzania, Tanzania

Abstract

There is a general consensus among scholars that the HR practices by corporate companies cannot be imitated by Small and Medium Enterprises (SMEs). Though it is a neglected sector, SMEs in Tanzania is considered to be a major contributor to the national economy in terms of tax payment and job creation. Using a case study, this chapter investigates human resource practices in the recruitment process among the SMEs in a car maintenance sub sector.

The nature of doing business is more informal whereby a customer can bring a car at the garage and the technicians work on the car without bargaining for the cot of the work. Accordingly, there have usually been complaints from customers regarding over charging for the services offered and lack of trust among technicians, especially on matters relating to falsification on spare parts. In addressing this problem, garage owners have to make sure that they employ people with good character and trustworthy; those who cannot temper with customers’ property and tarnish the image and reputation of the company.

http://www.igi-global.com/book/effective-human-resources-management-small/78248