NEW BOOK!NEW BOOK!NEW BOOK! NEW BOOK! NEW BOOK! BUSINESS COMMUNICATION SKILLS:A practical guide A new book has been published for higher learning students who are taking certificate courses, diploma, first degree and Masters with focus on Business studies. About the Author Felix Adamu Nandonde, is an Assistant Lecturer in Marketing in the Department of Agricultural Economics and Agribusiness (DAEA) at Sokoine University of Agriculture in Morogoro, Tanzania. He holds BBA from Mzumbe University Tanzania, and MSc from Newcastle University in the UK. He is teaching undergraduate courses, Business Communications, Business Strategy, Services Marketing and Customer Relationship Management at SUA. Prior joining with – DAEA-SUA, he was an employee of ACCESS Bank Plc as Loan Officer and National Bank of Commerce (NBC) 1997 Ltd as Sales Consultancy Business Banking. To get your copy call now +255 713 75 71 57

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MAFUNZO YA HUDUMA KWA WATEJA KWA WAHUDUMU KATIKA SEKTA YA HUDUMA Walengwa Wahudumu na mameneja wa hoteli , wahudumu wa nyumba za kulala wageni, wauzaji wa vileo (bar staffs), wauzaji wa vyakula (restaurant staffs) na madereva. Uendeshaji wa Mafunzo Mafunzo yataendeshwa kwa masaa matatu kwa siku kwa muda siku wa siku mbili katika maeneo ya kazi (washiriki hawataondoka katika maeneo yao ya kazi). Mafunzo yataendeshwa kwa Kiswahili. Washiriki watapewa notisi, peni na note pad. Mada zitakazofundishwa • Umuhimu wa mteja kwa maendeleo ya biashara • Mawasiliano katika biashara • Mbinu bora za mawasiliano kwa simu • Mbinu za kuboresha uhusiano na wateja • Mbinu za kumfanya mteja awe mtiifu • Jinsi ya kushughulikia malalamiko ya wateja • Kuvunja uhusiano na mteja kwa ‘FURAHA’ Kwa mawasiliano piga simu namba: 0713 757 157, barua pepe: nandonde@gmail.com